accountability

You do not trust any of your staff to talk to clients because you do not know how they will respond to client requests for additional work. This scenario involves accountability and reliability, which either build or destroy trust. What would you do in this situation?

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I was just interviewed last night on a radio show called I am U Radio.  The topic was the Energy of Ethics.  I was a little nervous, not having done much with radio, tv or broadcasting very recently. But the hosts, Dagny and Beth, started off the conversation by sharing some of their thoughts and experiences with ethics and ethical behavior. They could have been delivering my workshop – they were saying a lot of the same words I use in my own workshops and lunch-and-learns.  As I listened I thought to myself – well this is going to be easy!! And I was right.  It was just like having a conversation with old friends on a topic near and →

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It happened again today.  Someone came to my door to do a little maintenance work, and his truck was parked in front of the fire hydrant.  I had to politely ask him to move his truck.  Luckily, this gentleman didn’t get rude or nasty.  He just turned around, looked at his truck, saw it was directly in front of the hydrant and moved it.  I’m not usually so lucky.  The normal reaction from visitors and neighbors of my little community is one of hateful, ugly name calling and verbal abuse.  How DARE I insist that people move their vehicles away from the fire hydrant?  Nothing’s going to happen anyway…. Well friends, if we believe this why do we pay for →

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