You do not trust any of your staff to talk to clients because you do not know how they will respond to client requests for additional work. This scenario involves accountability and reliability, which either build or destroy trust. What would you do in this situation?
I heard a popular morning show’s DJs asking the question Why are you up so early. To my shock and amazement I heard a caller tell them she was up early because she had to terminate two people before 7 am.
2015 was a terrible year. But there were significant lessons learned about the ethics of insurance companies and my own physical limitations after suffering a retina detachment.
You know, as I sit here writing this article I’m finding myself a bit conflicted. ‘Tis the season, and one part of me thinks I should be writing about being grateful for all that I have. I am grateful. I am free to write what I want, go where I want, say what I want, believe what I want. I am lucky to be alive and I have a nice life in spite of all the crazy circumstances that the Universe throws at us mortals. But another part of me is watching this world self destruct little by little, or maybe the destruction is not so little any more. A congressman was just convicted for federal tax evasion and still →
Happy New Year everyone! I hope you had a joyful holiday season and 2014 is getting off to a great start for you! It’s going to be a fantastic year – can you feel it? I was reading a book the other day (gasp, actually having time to read a book??) and came across this question: Which matters more: intention or action? It stopped me in my tracks, and I had to stop reading to ponder this question for a while. The main character in the book was dealing with a crisis where he and the people around him were fighting for their lives. These folks were tricked into doing something they knew was wrong, but they were tricked by →
I was just interviewed last night on a radio show called I am U Radio. The topic was the Energy of Ethics. I was a little nervous, not having done much with radio, tv or broadcasting very recently. But the hosts, Dagny and Beth, started off the conversation by sharing some of their thoughts and experiences with ethics and ethical behavior. They could have been delivering my workshop – they were saying a lot of the same words I use in my own workshops and lunch-and-learns. As I listened I thought to myself – well this is going to be easy!! And I was right. It was just like having a conversation with old friends on a topic near and →
I get these SmartBriefs that update me on topics of interest, like ethics, leadership, entrepreneurship etc. It’s how I keep up with things and manage to stay current on business news and world events. On April 16 I got a Social Media SmartBrief that talked about the impact of social media related to the Boston Marathon bombing. The title was “Social Media provides comfort, information after Boston bombing.” The titles are what usually grab me or influence me to open the email. This time was no different, but another sentence in the summary just absolutely shocked me. And got me thinking again about the decline in ethical values of our society today. This snippet of information said that people flock →
Here in Arizona we’re having a debate. Ok, so we’re having a lot of debates here and sparking a few big nasty national ones as well lately. Arizona is definitely subscribed to the Wild Wild West mentality. But the debate I’m writing about relates to ethics, and whether our elected officials should have immunity from prosecution while the legislature is in session. Ethics is actually being Debated here??! It was a crazy incident that sparked this debate. The state majority leader of the Arizona state Senate and his girlfriend were arrested after having a fight in their car on the highway. The girlfriend was arrested and charged with assault. The state majority leader claimed immunity because the state Senate was →
It happened again today. Someone came to my door to do a little maintenance work, and his truck was parked in front of the fire hydrant. I had to politely ask him to move his truck. Luckily, this gentleman didn’t get rude or nasty. He just turned around, looked at his truck, saw it was directly in front of the hydrant and moved it. I’m not usually so lucky. The normal reaction from visitors and neighbors of my little community is one of hateful, ugly name calling and verbal abuse. How DARE I insist that people move their vehicles away from the fire hydrant? Nothing’s going to happen anyway…. Well friends, if we believe this why do we pay for →
I’ve just had an experience with feedback that has left me feeling defeated and wondering how in the world I can even dare to trust people. After delivering a typical presentation I walked away feeling pretty good about it based on the interaction with the group, the types of questions asked, and the discussion that followed with individuals in the group. I asked for feedback from the leader of the group and was told the general consensus was that the topic was a rich one to explore. I opened up a huge area of discussion for the group on a topic that was of great concern to them but I didn’t go far enough into all the rabbit holes →