I recently saw a disturbing 60-Minutes segment called “Not Paid”. Disturbing to me was the lesson that life insurance companies who collect millions of dollars in premiums for death benefits Do Not Pay when a policy holder dies UNLESS the beneficiary specifically contacts the insurance company and makes a claim. WHAT??? Are you kidding??? Huh. Is this an ethical dilemma or what? Apparently this is not a joke, as this is quite common that beneficiaries do not know there is a policy. The attitude of insurance companies is that these policies are contracts and the beneficiary has to follow the terms of the contract. In other words, they have to read the fine print and make a claim to get their →
You do not trust any of your staff to talk to clients because you do not know how they will respond to client requests for additional work. This scenario involves accountability and reliability, which either build or destroy trust. What would you do in this situation?
I’ve just had an experience with feedback that has left me feeling defeated and wondering how in the world I can even dare to trust people. After delivering a typical presentation I walked away feeling pretty good about it based on the interaction with the group, the types of questions asked, and the discussion that followed with individuals in the group. I asked for feedback from the leader of the group and was told the general consensus was that the topic was a rich one to explore. I opened up a huge area of discussion for the group on a topic that was of great concern to them but I didn’t go far enough into all the rabbit holes →