You do not trust any of your staff to talk to clients because you do not know how they will respond to client requests for additional work. This scenario involves accountability and reliability, which either build or destroy trust. What would you do in this situation?
Scheduling is an art. After 11 years of entrepreneurship I am convinced of this. But just as there are different styles of art, there are different ways of managing schedules. And these different ways can drive a body crazy. When we agree to an appointment with someone, we set aside the time on our calendar. We prepare a presentation for the meeting. We identify the goals for the meeting, how long it will take to get there if it’s an in-person meeting, and what we’d ultimately like as an outcome of the meeting. And then… at the last minute, we get the call. “Do you mind terribly if we change our meeting to another day?” And all that planning and →