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You do not trust any of your staff to talk to clients because you do not know how they will respond to client requests for additional work. This scenario involves accountability and reliability, which either build or destroy trust. What would you do in this situation?

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A quick segment in the news last week (June 18) mentioned that Brian Williams is going back to the anchor desk as a “breaking news anchor” on MSNBC.  It struck me as odd that a news reporter who embellished the news (his experience on a helicopter in Iraq) would be allowed back on the air, let alone trusted to report breaking news.  Who would ever believe what he has to say, especially if the breaking news being reported requires us to take action or move to shelter?  Brian Williams’ fall from grace is a direct result of social media.  A New York Times article  says that twelve years ago soldiers tried to correct Mr. Williams’ story without success. Social media →

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I recently saw a report on 60-minutes revealing fraud by flood insurance companies. Some flood insurance companies changed reports their engineers wrote after inspecting homes during the aftermath of Hurricane Sandy, then tried to force the engineers to sign affidavits saying they agreed with the insurance companies’ final reports.  Engineers reported that the homes were structurally damaged due to Sandy and flooding, but homeowners received responses from the insurance companies stating there was no structural damage to their homes.  Several homeowners contacted the engineers who inspected their homes and learned the reports the engineers submitted were different than the ones the homeowners received from their insurance companies. Here is the link to the article if you want to read the →

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Last week as I was walking into the mall I overheard someone on the cell phone saying “I don’t wanna be a snitch, but….”  Well, of course that caught my attention!  Who wouldn’t be a little curious, right?  Ok, so maybe it’s me and my ethics focus, but I couldn’t help it.  I started wondering what this caller was snitching about.  Of course, my curiosity went unsatisfied – although tempting it is just not appropriate to walk up to someone and ask what they’re snitching about, even if they are talking on a cell phone loud enough to wake the dead in a very public place…!

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You know, as I sit here writing this article I’m finding myself a bit conflicted. ‘Tis the season, and one part of me thinks I should be writing about being grateful for all that I have.  I am grateful.  I am free to write what I want, go where I want, say what I want, believe what I want.  I am lucky to be alive and I have a nice life in spite of all the crazy circumstances that the Universe throws at us mortals.  But another part of me is watching this world self destruct little by little, or maybe the destruction is not so little any more.  A congressman was just convicted for federal tax evasion and still →

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The very first prototype of e-Factor!® was delivered 7 years ago on November 6. SEVEN YEARS! Wow. So many things have happened during these seven years! As I reflect on both the good and the bad, the experiences shared and the people I’ve met as a result of this journey I am amazed at the growth and sheer volume of lessons learned. The easiest part was creating the game. It got a lot tougher once it was time to talk to people and start building a business to support the game and its programs. If I had known then what I know now about people’s fear and varied interpretations about ethics, including the basic definition of the concept of ethics, →

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Scheduling is an art.  After 11 years of entrepreneurship I am convinced of this.  But just as there are different styles of art, there are different ways of managing schedules. And these different ways can drive a body crazy. When we agree to an appointment with someone, we set aside the time on our calendar.  We prepare a presentation for the meeting. We identify the goals for the meeting, how long it will take to get there if it’s an in-person meeting, and what we’d ultimately like as an outcome of the meeting.  And then… at the last minute, we get the call.  “Do you mind terribly if we change our meeting to another day?” And all that planning and →

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You’re struggling to meet customer delivery deadlines, but Big Boss doesn’t like hearing bad news. As a result you only report positive outcomes. Problems are kept hidden until the biggest customer cancels its order without notice. What role did honesty play in losing this customer’s business?                                                                                                                           -e-Factor!® scenario The underlying situation in this scenario is that the organization, and Big →

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