Archive for June 30th, 2014

You’re struggling to meet customer delivery deadlines, but Big Boss doesn’t like hearing bad news. As a result you only report positive outcomes. Problems are kept hidden until the biggest customer cancels its order without notice. What role did honesty play in losing this customer’s business?                                                                                                                           -e-Factor!® scenario The underlying situation in this scenario is that the organization, and Big →

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